Zest Web™: Enables guest pre-engagement and mobile guest services via mobile web, no app needed.The resort has implemented three StayNTouch cloud-solutions on one platform: In addition to the guest facing online mobile check-in, there is a secondary option where colleagues can check guests in anywhere in the resort via the StayNTouch Rover Solution, a mobile/tablet extension of the hotel's PMS. Encouraging guests to check out via their smartphone has also been a boon to the operations of the resort. Achieving its goal of improving the check-in experience, the lobby has seen shorter lines.
Since rolling out the system in April of 2015, as many as 30% of guests are opting into the ARIA mobile check-in process, equaling up to 700 mobile check-ins per day. "Instead of four to five minutes per check-in, we've been able to take that down to one to two minutes," McCallum Crawford says. While the ultimate goal was to reduce lines, a secondary aim was to lessen the wait time if a guest did decide to check-in at the desk. "Our goal was to speed up the arrival experience so our guests didn't spend time standing in line instead of starting their stay with us immediately upon arrival," states Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA.ĪRIA partnered with StayNTouch to roll out its cloud-based mobility platform that offers guests a variety of check-in and checkout options via their smartphone.
This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas. The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment.
Aria checkout software#
Parking is available at the ARIA Resort & Casino, limo/town car hire is offered, and the central location on The Strip means that the major attractions of Las Vegas are within easy reach.StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the AAA Five Diamond ARIA Resort Las Vegas. Furthermore, a concierge desk and tour/ticket assistance give guests the opportunity to experience the best of Las Vegas, a technology helpdesk is on hand, and there are lovely patio areas for patrons’ use. For recreation, the sparkling outdoor swimming pool is a popular spot while those with work duties can appreciate the use of a comprehensive business center. The all-encompassing facilities housed in the ARIA Resort & Casino include superb shopping outlets, a vast choice of restaurants boasting renowned international chefs, a full-service spa with massage rooms, and a wealth of entertainment options such as a lively nightclub, a selection of bars, and the thrilling casino.
Aria checkout plus#
What's more, an in-room safe and free daily newspaper are supplied as standard, infant cribs/beds can be arranged, and top-quality bedding plus a turndown service deliver the finishing flourishes of this superior hotel’s package. Further features are air conditioning, Wi-Fi, a cordless telephone, a desk, and a minibar while lodgers will delight in the deluxe private bathroom with its complimentary toiletries, cozy bathrobes, and dual sinks.
Aria checkout windows#
Plush furnishings are complemented by stunning floor-to-ceiling windows in the guestrooms at the ARIA Resort & Casino, and all are equipped with high-tech touch-screen panels that remotely operate the lighting, curtains, climate control, and digital television. Less than half a mile away from landmark venues such as the Bellagio Casino and Crystals at City Center, this glorious hotel is also within striking distance of some of the most impressive restaurants and bars in Las Vegas. In the beating heart of the spectacular Las Vegas Strip stands the ARIA Resort & Casino, a luxurious five-star establishment providing sensational accommodation and swift access to the many sights of this unique metropolis.
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